Thank you message not displayed after clicking on Submit

  • lqysa
    Asked on November 6, 2014 at 12:27 PM

    As far as i can tell, I am not seeing the "thank you" designation after hitting submit to our form.

    Do you have to be a paying customer to have access to this feature.  I am pretty certain I have followed the step by step instructions required.  I am wondering what I might be doing wrong?  Thanks for the help.

  • Kiran Support Team Lead
    Replied on November 6, 2014 at 1:43 PM

    I see that there are several conditions are left with deleted fields on the JotForm which is causing the issue.

    Thank you message not displayed after clicking on Submit Image 1 Screenshot 40

    Please remove these conditions from the JotForm and it should work fine. You can access these conditions by clicking on Conditions

    Thank you message not displayed after clicking on Submit Image 2 Screenshot 51

    and then click on Saved Conditions on Conditions Wizard window.

    Thank you message not displayed after clicking on Submit Image 3 Screenshot 62

    Hope this helps. Please let us know if we can be any further help. Thank you!

  • lqysa
    Replied on November 6, 2014 at 2:56 PM

    Thank You.  Did the trick.

    Learning about your site and its advantages to our League.  I really like what I see, just do not have a lot of experience in this area.  We appreciate you being here.

  • Ben
    Replied on November 6, 2014 at 4:13 PM

    Hi,

    In my colleagues name you are welcome.

    I am also glad to hear that you like the JotForm Form Builder.

    If you have any further questions please feel free to contact us and we will be happy to help.

    Best Regards,
    Ben