What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notifier shows odd "From" address

    Asked by drjax on November 07, 2014 at 07:24 PM

    Email notifications about completed forms come with this "From" field:  =?UTF-8?B??= <noreply@jotform.com> .  What is the =?UTF-8?B??= all about?


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    JotForm Support

    Answered by Kiran on November 07, 2014 at 07:59 PM

    UTF is nothing but an encoding format of characters to display text on the browser/email client. As I check your email history, I see that this issue is happening with the earlier forum responses. 

    The following screenshot is the last test message you have received which seems to be fine.

    Could you confirm if this forum response is also having the same issue? Also, please check on a different browser.

    Let us know if the issue still persists. We will be happy to look into this issue further.

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    Answered by drjax on November 08, 2014 at 12:18 AM

    Thanks.  Solved.

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    Answered by Ben on November 08, 2014 at 03:08 AM


    We are glad to hear that you were able to solve it.

    Do let us know if you have any further questions.

    Best Regards,