What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form (shopping cart) abandonment info

    Asked by VOMIChairman on November 07, 2014 at 09:49 PM

    Is there a way for me to know when someone fails to complete filling out my (order) form?  I guess the form would capture all information previously entered and submit it to me for evaluation.  Basically I want to track "shopping cart" (or critical information) abandonment in order to better improve or streamline content information. 

  • Profile Image
    JotForm Support

    Answered by Welvin on November 08, 2014 at 12:25 AM


    You can setup Incomplete Payment Email, please check this guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail

    Enabling this option to your Paypal payment integration would let you receive an email when someone didn't complete the payment process. 

    Thank you!

  • Profile Image

    Answered by VOMIChairman on November 10, 2014 at 05:11 PM
    Thank you. Very helpful.
  • Profile Image

    Answered by Carina on November 10, 2014 at 06:13 PM

    You are most welcome. If you need further support please let us know as we are here to help.