What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Second account

    Asked by Robespierre on November 10, 2014 at 06:37 AM

    Hi, I noticed from your website that provides free JotForm also a secondary account.

     

    I registered about 1 year ago to create 2 accounts, but unfortunately the second account, a few days ago, it was stuck.

     

    I wish I had kindly expound on and ask if you can reactivate my second account.

    Account 1: Robespierre;

    Account 2: Robespierre14.

    Page URL:
    http://www.jotform.com/myaccount/billing

    Screenshot
    JotForm create and 1 year
  • Profile Image

    Answered by Shadae on November 10, 2014 at 09:29 AM

    Hi Robespierre14,

    After reviewing your account, I am seeing that it was auto-suspended due to this form "TOTOFANTACALCIO PREMIER LEAGUE" it has a field that request a "password"

    That was picked up back our anti-phishing detector. We will be able to activate your account, however the field will need to be removed or renamed, to ensure that your account is not suspended again.

    Will you be making the change to the form once the account is activated?

    We await you response. Thank you.

  • Profile Image

    Answered by Robespierre on November 10, 2014 at 10:06 AM

    Ok I will remove the password field just be able to get into my account, or you can do it if you want.

    Thank you too.

  • Profile Image

    Answered by Shadae on November 10, 2014 at 10:31 AM

    Hi Robespierre,

    I have reactivated your account. You should now be able to log in successfully.

    Please remember to make the adjustment to your form to avoid it from being suspended once again.

    You can edit the form label and use words like Code/Key instead of password.

    Thank for using JotForm!