What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications

    Asked by coastalbendinnovation on November 10, 2014 at 06:16 PM

    Also, I have configured Jotform so that it sends out an email notification whenever we receive an application but i have not been receiving that email. Can you check into this as well

  • Profile Image

    Answered by Carina on November 10, 2014 at 07:20 PM

    I checked and you have a custom sender email. This email is not in our bounce list. 

    The email notifications are failing when sent to or from this email address. I created a clone of the form and added a noreply@jotform.com to the sender. The email notification was sent:

    Are you receiving other emails in this info@**********.com address?

    If so you may try adding again the custom sender address again to see if it solves.

    Let us know if the problem persists.