Not receiving email notifications

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    Asked on November 10, 2014 at 06:16 PM

    Also, I have configured Jotform so that it sends out an email notification whenever we receive an application but i have not been receiving that email. Can you check into this as well

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    Answered on November 10, 2014 at 07:20 PM

    I checked and you have a custom sender email. This email is not in our bounce list. 

    The email notifications are failing when sent to or from this email address. I created a clone of the form and added a to the sender. The email notification was sent:

    Are you receiving other emails in this info@**********.com address?

    If so you may try adding again the custom sender address again to see if it solves.

    Let us know if the problem persists.