Latency on Form Submissions Email

  • Profile Image
    SGS84
    Asked on November 11, 2014 at 11:12 AM

    I created a form for several of my colleagues to use.  At the bottom of the form is a "submit" button for them to submit the form.  This is supposed to trigger an email back to them with a copy of the form and is doing exactly that.  The problem is it's taking up to a half hour to get the email sent back to them after they hit submit.  

    Is there anyway to decrease the latency on this so that the emails arrive more quickly in their inbox?

     

    Best

    Scott

  • Profile Image
    EltonCris
    Answered on November 11, 2014 at 12:02 PM

    Hi Scott,

    Jotform notifications will be automatically fired up once the form is submitted. In other words, the autoresponder emails are sent almost in an instant so they should receive it within a few minutes or a couple of seconds. Issues like this may sometime due to the email policy or rules imposed by their service providers. It could be that emails may take up some time on the queue before it is forwarded to their emails Or it could be due to the email forwarding feature they're using, if there's any.

    Here's what you can do, since email logs can be reviewed and monitored on your account settings http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History you can check there the time when the autoresponders are sent and compare it to the time you have received the submission. This way, you can tell exactly if there's any problem with the email delivery from our end but I'm sure it is instant.

    Let us know what your findings are. You can also ask them to add Jotform to their email service provider's white list, if possible. http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Thanks!