- drjaxAsked on November 11, 2014 at 11:37 AM
I'm using a jotform on my desktop. Below is a picture of what's happening. Whatever I type into the box gets duplicated. Please help.
- ShadaeAnswered on November 11, 2014 at 12:40 PM
When you state that you are using the form on your desktop, do you mean that you are using the PDF form?
If you are using a PDF, please try to update your PDF reader and try filling out the form again.
If you are not using a PDF form, could you provide us with more information, along with which one of your forms you are experiencing the issue with.
We await your response. Thank you.
- drjaxAnswered on November 11, 2014 at 09:33 PM
Thanks for the response. I am using the Patient Update form on my desktop. The form opens with empty fields highlighted. When I input data into the three large text fields, each sentence gets duplicated in a larger and different font.
I don't use Adobe Reader. I am using Acrobat XI Pro.
If this is some major problem, I can use the form online; however, it requires a password. I will change the password after we resolve this, but for now, if you'd like to use the online version to test it, the password is Serenity24
- JotForm Supportashwin_dAnswered on November 11, 2014 at 11:39 PM
I did check your form with its direct URL and I am unable to replicate the issue you are having. Your form seems to work as expected and does not duplicate the entry. Please check the screenshot below:
The issue could be related to the desktop version of your form. Is it possible for you to upload your form to some location were we can check it online?
For now, I would suggest you to continue to use the online version of form: http://www.jotform.us/form/43108723145146