Account is not registered a change in account email address

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    browningreagle
    Asked on November 11, 2014 at 03:49 PM

    I see this has been a problem that has been asked a lot, but the pages either never load (constantly signing in & out), or it's the same answer every time.  I know how to change the email address by going to Account, then under Profile, clicking "Edit" for the Email section.

    Previously, the email address was my supervisor's, but I changed it to mine since I am usually the one using JotForm.  I made the change yesterday, but it seems that my supervisor is still receiving forum post notifications.  This was confirmed almost an hour ago when I replied on a previous thread I started, and he got the email saying there's a new response on the thread.

    I doubled-checked the account settings, and it still shows my email address: eric@****.com, yet the forum notifications are still being sent to kevin@****.com.

    Please let me know how to remedy this.  Thanks!

    -Eric

  • Profile Image
    Mike_T
    Answered on November 11, 2014 at 05:05 PM

    Thank you for contacting us.

    You are right, the support forum emails are supposed to be sent to the account email address. The current account email address is eric@****.com.

    Have you received this update to the correct email address now?

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    browningreagle
    Answered on November 13, 2014 at 01:58 PM

    It looks like it's fixed, the email wasn't forwarded to me by my boss.  Thanks for your help!

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    Mike_T
    Answered on November 13, 2014 at 03:06 PM

    You are quite welcome. Please feel free to contact us if you need any further assistance.