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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is not registered a change in account email address

    Asked by browningreagle on November 11, 2014 at 03:49 PM

    I see this has been a problem that has been asked a lot, but the pages either never load (constantly signing in & out), or it's the same answer every time.  I know how to change the email address by going to Account, then under Profile, clicking "Edit" for the Email section.

    Previously, the email address was my supervisor's, but I changed it to mine since I am usually the one using JotForm.  I made the change yesterday, but it seems that my supervisor is still receiving forum post notifications.  This was confirmed almost an hour ago when I replied on a previous thread I started, and he got the email saying there's a new response on the thread.

    I doubled-checked the account settings, and it still shows my email address: eric@****.com, yet the forum notifications are still being sent to kevin@****.com.

    Please let me know how to remedy this.  Thanks!


  • Profile Image
    JotForm Support

    Answered by Mike_T on November 11, 2014 at 05:05 PM

    Thank you for contacting us.

    You are right, the support forum emails are supposed to be sent to the account email address. The current account email address is eric@****.com.

    Have you received this update to the correct email address now?

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    Answered by browningreagle on November 13, 2014 at 01:58 PM

    It looks like it's fixed, the email wasn't forwarded to me by my boss.  Thanks for your help!

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    JotForm Support

    Answered by Mike_T on November 13, 2014 at 03:06 PM

    You are quite welcome. Please feel free to contact us if you need any further assistance.