Do you have any solutions that would include browser info for a submitter

  • Profile Image
    stnadmin
    Asked on November 11, 2014 at 08:21 PM

    we provide customer support for our clients, and often need to find out what browser version, IP address, etc, etc they are using, so that we can better diagnose their issue.

    I was wondering if jotform has any way to capture and pass on the submitter's info. basically, the same type of info that is obtained with something like http://www.whatismybrowser.com/

    we would like to add that functionality to this jotform we use:
    http://help.stoysnet.com/ticket-support/ticket-support.html

    thank you for any assistance you might have... I really like your service!

    ~ Adam

  • Profile Image
    jonathan
    Answered on November 11, 2014 at 08:37 PM

    Hi,

    I think you were looking for this user guide

     https://www.jotform.com/help/234-How-to-Catch-User-s-Browser-Info

     

    the example browser info result is like this

     

     

    Hope this help. Inform us if you  need further assistance.

    Thanks!