What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A sub-account user, using my master account, is not allowed to CREATE a new form. I can't understand why.

    Asked by nmhg on November 13, 2014 at 04:06 PM
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    Answered by Shadae on November 13, 2014 at 05:00 PM

    Hi nmhg,

    I do apologize for the issue that you are experiencing with creating a new form.

    Do you get an error message when trying to create a new form?

    What is the username associated with the account where the form is trying to be created?

    We await your response. Thank you.