What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm receiving incorrect payments in my form

    Asked by NortheasternSectionMAA on November 13, 2014 at 11:39 PM

    Hello --

    My form suddenly has a high number of incomplete payments and glitches.  The incomplete payments may very well be due to people stopping before completing the PayPal process, but the glitches have been of the variety that the wrong prices have been assigned to choices for registration and meals.  (Students who should be charged $15, for instance, being charged nothing.)  The form had been working fine earlier today (November 13th).

    I see these odd entries coming into our mailbox and via PayPal, but I cannot duplicate them:  When I go into the form, the prices seem to be fine.

    Any help you can give would be appreciated.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on November 14, 2014 at 09:24 AM


    I encountered an issue when I test submitted the form in your website 


    BUT it was fine when using the direct URL of the form http://www.jotform.us/form/42905958799175. When I test submitted, I was able to reach the Payapl payment screen



    So I think the problem could be on the embedded form. 

    Please try re-embedding the form again. Use its iframe embed code instead when re-embedding.

    User guide: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if issue still persist even after doing this.










  • Profile Image

    Answered by NortheasternSectionMAA on November 14, 2014 at 09:55 AM

    Hmmm ... that's a different one.  I have, though, received successful submissions and payments this morning, with all amounts on the form filling in correctly, so I'm hoping that the problems were temporary.

    Thank you for checking!

  • Profile Image

    Answered by raul on November 14, 2014 at 11:01 AM

    On behalf of my colleague, you're welcome.

    Let us know if the issue shows up again.