What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Date Picker widget causing closed form collapse above it to vanish and widget becomes visible.Asked by RMGDRI on November 16, 2014 at 12:55 PM
I am working on a form. It was rendering correctly (showing all sections) but for some reason today It has started to not render a section of my form ( Section 7). Additionally, the "date" field is not being collapsed as you can see from the provided screenshot. I am not sure why this is happening. Can you help troubleshoot? I am viewing the form in IE 11
date picker bug date picker widget form collapse form collapse hidden date picker visible
Well Tracy, there's good news and bad news. The good news is that the issues seem to be isolated to IE (versions 10 and 11 and possibly earlier). The "bad" news is just that I haven't figured out what's causing them as yet. Our team will do its best to find the cause though.
We'll keep you informed.
I was not having this issue until I added a signature field then removed
it. Also added an upload file field as well. Not sure if those combinations
may have an effect.
On Sunday, November 16, 2014, JotForm Support Forum <
It's actually the Date Picker widget at the bottom of the jotform which is causing the issue. Once I removed it from a clone of the form, it displayed the same in IE as in other browsers. Here's my clone with the date picker moved into the first section. Notice how that section is now messed up while section seven is fine.
I'll submit a ticket for you but I won't be able to state when the issue will be fixed. However, we'll keep you updated.
Sorry for the late update - this has since been fixed:
Kindly check - and if you have further issues - please let us know.