Clients cannot pay using Visa Card when submitting to my payment form

  • postadifau
    Asked on November 19, 2014 at 3:37 AM

    I, i have some problem with the paypal module. 

    He transfer correctly the order on paypal but when i try to use the card he accept only Mastercard, not Visa or others.

    You know if is a problem from jotform or from paypal?

    Page URL: http://www.scuoladellebuonepratiche.it/modulo-di-iscrizione/
  • Welvin Support Team Lead
    Replied on November 19, 2014 at 7:25 AM

    Hi,

    Since you are using the Paypal standard and the payment process is through Paypal Interface/Payment Page, then the problem could be on the Visa Card. Please tell your client to check the information, i.e the Card Numbers, Expiry Date and VCC. Also, the billing address that is registered to the card.

    One last thing, try using your Paypal Email Address instead of your Paypal Merchant Account ID in the Paypal Account section:

    Clients cannot pay using Visa Card when submitting to my payment form Image 1 Screenshot 20

    Thank you!