What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    adding new user doesn't send them invitation e-mail

    Asked by uberspaceguru on November 19, 2014 at 09:50 AM

    Hi I created chris@mrsft.com as sub user but he isn't getting any e-mails from Jotform and when he does "forgot password" to try to log in, he get's a "No user with this email address or username has been found"  On my current plan I should be getting 3 sub user accounts.

     

    Regards,

    Ahmed

    JotForm forgot password E-mails 3
  • Profile Image

    Answered by Shadae on November 19, 2014 at 10:38 AM

    Hi Ahmed,

    When a sub-account is created, if the user does not already have an account with JotForm, they would need to create the account using the email addressed associated with the sub-account.

    Since the account has not yet been created, they would not be able to reset the password. Once the account is created using the email address, they will have their sub-account privileges.

    You can consult this guide for more assistance with sub-accounts: How to Share Forms with a Sub Account User

    I hope this helps! Please inform us if you need further assistance.