Unable to Add Payment tool

  • Clubforms02
    Asked on November 20, 2014 at 4:48 PM

    After deleting the payment tool, I am trying to redo it and I get the message that a payment tool already exists and needs to be deleted before adding a new one.  It is not there for me to delete?  What do I need to do?

     

    This is on the Jamboree Registration form.

     

    Thanks for your help.

    Jotform Thread 462279 Screenshot
  • Jan
    Replied on November 20, 2014 at 5:53 PM

    Hi,

    I cloned your form and I understand that you cannot put a payment tool because there is an existing one. Please refer to the screenshot below and delete the payment field. 

    Unable to Add Payment tool Image 1 Screenshot 20

    You should be able to a payment tool after.

    Let us know if you need further help. Thank you!