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    Unable to Add Payment tool

    Asked by Clubforms02 on November 20, 2014 at 04:48 PM

    After deleting the payment tool, I am trying to redo it and I get the message that a payment tool already exists and needs to be deleted before adding a new one.  It is not there for me to delete?  What do I need to do?


    This is on the Jamboree Registration form.


    Thanks for your help.

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    JotForm Support

    Answered by Jan on November 20, 2014 at 05:53 PM


    I cloned your form and I understand that you cannot put a payment tool because there is an existing one. Please refer to the screenshot below and delete the payment field. 

    You should be able to a payment tool after.

    Let us know if you need further help. Thank you!