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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to reply to submissions

    Asked by roxxstar on November 20, 2014 at 10:50 PM

    has something changed? all of a sudden one of my forms when i receive, its not replying to it... its asking about certificates?

    please advise this is a huge headache if i have to tell all my clients to install certrificates for every submissionb

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    JotForm Support

    Answered by ashwin_d on November 21, 2014 at 06:20 AM

    Hello roxxstar,

    I am not sure if I have understood your question correctly.

    Do you mean to say that you are not replying to your submissions from your your email client or you are not able to reply from your form's submission page?

    I would suggest you to please share a screenshot of the problem so that we can understand the issue correctly. The following guide should help you upload image in your forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!