Conditional Autoresponders not being sent after editing submission

  • Profile Image
    ebartosh
    Asked on November 21, 2014 at 09:11 AM

    Hello,

    My form http://www.jotformpro.com/form/42876322147962 is set up so that the first time a user submits the form, an autoresponder email is sent to the user and a notification email is sent to me. This is the part that is working.

    The process then follows that I go back into the form, choose an answer for the "Warranty?" question on the second page, and resubmit, which should trigger the sending of a different autoresponder email back to the user, based off of how I've answered the "Warranty?" question. This is the part that is not working - no email is being sent.

    Can you please check out my form and see why this second email would not be sending?

    Thank you!

  • Profile Image
    Carina
    Answered on November 21, 2014 at 12:20 PM

    I made some tests and upon editing the submission a 2nd email notification is sent, according to the condition defined, but auto-responders are not being sent. I believe it can be a limitation of this type of email that only allows them to be sent once.

    A workaround might be creating an email notification instead and adding the email field {yourEmail} as the recipient in the condition:

    Let us know if this is a solution for you.