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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can users unsubscribe via Paypal?

    Asked by jerrywat on November 21, 2014 at 09:55 AM

    Hi,

    If I have a subscription service that uses the PayPal option for payment does that set the recurring payment up in the subscribers PayPal account? If so, does the subscriber have the ability to stop payments by editing his recurring payments in PayPal?

    Thanks

    unsubscribe thanks paypal account subscribers paypal option
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    Answered by Carina on November 21, 2014 at 12:35 PM

    Yes when you use the Paypal's subscription option it creates a recurring payment in the subscribers Paypal account.

    To unsubscribe user need to 

    1. Log into the PayPal account

    2. Find the latest payment made to that subscription

    3. Click on the subscription number

    4. Click on "Cancel Subscription" button.

     After cancelling the subscription they will not be charged again. 

    Let us know if we can assist you further.