Can users unsubscribe via Paypal?

  • Profile Image
    jerrywat
    Asked on November 21, 2014 at 09:55 AM

    Hi,

    If I have a subscription service that uses the PayPal option for payment does that set the recurring payment up in the subscribers PayPal account? If so, does the subscriber have the ability to stop payments by editing his recurring payments in PayPal?

    Thanks

  • Profile Image
    Carina
    Answered on November 21, 2014 at 12:35 PM

    Yes when you use the Paypal's subscription option it creates a recurring payment in the subscribers Paypal account.

    To unsubscribe user need to 

    1. Log into the PayPal account

    2. Find the latest payment made to that subscription

    3. Click on the subscription number

    4. Click on "Cancel Subscription" button.

     After cancelling the subscription they will not be charged again. 

    Let us know if we can assist you further.