What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notifications are not being received

    Asked by shiggins on November 23, 2014 at 06:12 AM
    Hello again,
    There is an issue with this form located at:
    I completed the form and submitted it, but I never received it. I waiting
    an hour but it never came. I have it going to 2 email addresses?
    Thanks for looking into this for me.
  • Profile Image

    Answered by Shadae on November 23, 2014 at 06:47 AM

    Hi Shanene,

    I do apologize for the issue that you are experiencing with your email notifications.

    After reviewing your form, I am seeing that it is a payment form, your test submission did not complete a payment as such it was marked as an incomplete payment.

    When ever you receive a incomplete payment, a notifications is not sent out to you unless you change the settings to receive this notifications.

    This guide will show you how to View Incomplete Payments and if you would like to have the email notification sent for incomplete payment, you can see our guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    I hope this helps, please inform us if you need further assistance.