Email notifications are not being received

  • Profile Image
    shiggins
    Asked on November 23, 2014 at 06:12 AM
    Hello again,
    There is an issue with this form located at:
    http://form.jotform.us/form/43246962161152
    I completed the form and submitted it, but I never received it. I waiting
    an hour but it never came. I have it going to 2 email addresses?
    Thanks for looking into this for me.
    Shanene
  • Profile Image
    Shadae
    Answered on November 23, 2014 at 06:47 AM

    Hi Shanene,

    I do apologize for the issue that you are experiencing with your email notifications.

    After reviewing your form, I am seeing that it is a payment form, your test submission did not complete a payment as such it was marked as an incomplete payment.

    When ever you receive a incomplete payment, a notifications is not sent out to you unless you change the settings to receive this notifications.

    This guide will show you how to View Incomplete Payments and if you would like to have the email notification sent for incomplete payment, you can see our guide: http://www.jotform.com/help/273-How-to-setup-Incomplete-Payment-Notification-E-mail 

    I hope this helps, please inform us if you need further assistance.