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    How to hide/exclude certain fields capturing sensitive data from the emails?

    Asked by mxpi on November 24, 2014 at 04:04 PM

    Thanks Ben,

    It appears that the entire form, including the fields with the sensitive data, are submitted to my email servers via your third party email service provider - Amazon Web Services (Amazon SES). 

    It also appears that Amazon SES is using TLS 128 bit encryption (which, luckily my email servers accept - but some will not and pass that data on as plain text). 

    However - is there a way where the fields which contain the sensitive data (or any data in the form) are not passed through email at all?

    This option would allow me to be notified to check my JotForm account to get the data - which would be more secure than forwarding it through third party email servers (and save JotForm cost on that transfer as well!)  


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    JotForm Support

    Answered by jonathan on November 24, 2014 at 05:08 PM


     is there a way where the fields which contain the sensitive data (or any data in the form) are not passed through email at all?

    The only means for this to happen is if the field/s were not included in the Email Notifier. 

    Is this what your question was about?

    The email template must have been customized and some fields were excluded in the message template. This can result for some field to be not in the resulting email submission even though it was apparent that it was answered in the form.

    To better check that all of the fields are included in the email submission, you can reset the email template back to default.

    That is by adding a new Notification Email using the Add New Email button in the Email Alert.

    user guide: -Setting-Up-Email-Notifications

    Hope this answers your question. Please inform us if you need further assistance.