Button Checkboxes not working

  • kofile
    Asked on December 9, 2022 at 12:40 PM

    Hello, the button checkboxes on my form are not working, normally when I click on them a triangle in the bottom center of the button appears and the associated tab shows up. So if they check the books button, and tab called books should appear at the top of the form. But the triangle is not appearing and the tab is not popping up: https://form.jotform.com/221874642493059

    If I open the form in incognito view they work, but in normal internet view in Chrome they do not work. This is critical to the forms functionality, Please help!

  • Waqas JotForm Support
    Replied on December 9, 2022 at 1:10 PM

    Hi kevindinsmore,

    Thanks for reaching out to Jotform support. I apologize for the inconvenience. I cleared your form's cache. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Let us know if there’s anything else we can help you with. 

  • kofile
    Replied on December 13, 2022 at 6:10 PM
    This is still an issue. I’ve had to people tell me today they used the form just fine this morning, and then went to use it again and the buttons didn’t work. Can you see what is causing that to happen?
    Ann Knudsen
    Senior Business Analyst
    [cid:image001.png@01D90F0D.A6EBC100]
    801.420.2291
    Ann.Knudsen@Kofile.com
    www.Kofile.com
    ...
  • Harvey JotForm Support
    Replied on December 13, 2022 at 11:26 PM

    Hi,

    Thanks for getting back to us. I've just tested your form but the form works as expected where the triangle in the center of the button appears and the tab at the top of the form also appears.

    1670991926 639950363532c 63995036352ef Screenshot 10

    Can you please check your browser and make sure it's on the latest version? If possible try to use another browser and check if the issue still persists.

    Give it a try and let us know how it goes.