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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Urgent: Image upload preview widget is not uploading

    Asked by stretchandstaple on December 01, 2014 at 06:07 PM

    It will preview the image, but it is not uploading. I put in a feature request for a minimum file size on this widget last night, not sure if that has anything to do with the problem? This has our site crippled on one of our busiest days of the year, I need this fixed ASAP.  I created a basic form for testing, you can click and click on upload and it does nothing.  I tried it in firefox and chrome, same problem in both.  screenshot below;

    Page URL:
    http://www.jotform.com//?formID=43346915847970

    preview preview widget upload preview problem size
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    JotForm Support

    Answered by Charlie on December 01, 2014 at 07:34 PM

    Hi,

    Apologies for the inconveniences that this might have caused you. Upon checking your account and cloning your form for testing purposes, I was able to replicate the problem. 

    You'll see in the bottom, where I have my console log that there's an error in the widget. It seems that it can't upload the file properly, although it can preview it.

    I then created a separate form (http://form.jotformpro.com/form/43347321158957) and added the image upload preview widget again. And I was able get the same problem.

     

    I will escalate this to our developers and technical team so that they can take a closer look. We will receive a notification from them when the problem has been fixed or if they have any updates.

    For the meantime, I would like to suggest alternative widgets for file or image uploads.

    1. http://widgets.jotform.com/widget/drag_and_drop_upload 

    2. http://widgets.jotform.com/widget/file_uploader 

    3. You can use the default file upload under Form Tools.

     

    Again, my apologies for the inconvenience that this might have caused you, rest assure that our developers are already been notified.

    Thank you.

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    Answered by stretchandstaple on December 01, 2014 at 07:37 PM

    Thank you, I am hoping this can be fixed soon! The other forms I use with this were working fine for some time, but I started getting emails from annoyed customers about 2:30 this afternoon which must be when it stopped working.

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    Answered by stretchandstaple on December 01, 2014 at 09:08 PM

    Don't mean to be a pain, but this is literally the biggest day of the year for my company. The workaround is okay, but it's not the same as the upload preview widget.  If an increased sense of urgency can be placed on this I would appreciate it.

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    JotForm Support

    Answered by Charlie on December 01, 2014 at 09:20 PM

    Hi,

    Again, my apologies for the trouble that you are having right now. I've already escalated this to our upper management and already informed one of my supervisors regarding this. Rest assure that they are already aware of this and are currently investigating where the problem might be.

    Thank you for understanding. 

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    Answered by stretchandstaple on December 02, 2014 at 06:07 PM

    Looks like they fixed this, thank you.

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    JotForm Support

    Answered by Charlie on December 02, 2014 at 06:15 PM

    Hi,

    I'm glad to hear that. I've made a sample form in my end and it seems that it is indeed now working fine.

     

    Although, I see that the ticket for this bug is still opened, probably they are still making some test or making some final fixes.

    Do let us know if you are still having problems with this. 

    Thank you.

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    JotForm Support

    Answered by widgets on December 03, 2014 at 02:24 AM

    Hi sorry for the late update and we're not able to get back to you once we fixed it. Yes it is working fine now. Thank you for reporting the issue. If you face anymore problems please don't hesitate to report it to us immediately.

    Again thank you for using jotform. 

    Regards,
    Widget Team