What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Account is suspended: Credit card fields

    Asked by turkeytours on December 02, 2014 at 09:12 AM

    I have made the same mistake and put a password to the page.Mine is disabled as well.Can you check it as well?



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    JotForm Support

    Answered by Jan on December 02, 2014 at 10:25 AM


    Your account is currently suspended. I saw that 2 of your forms are asking for credit card information. 

    Please note that obtaining credit cards sensitive information and asking for login credentials are not allowed. These activities are considered Phishing. It is against to our terms of usage.

    Please remove those fields in order to re-activate your account. Please use our integrated payment tools instead.

    Hope this helps. Let us know if you have any questions. 

    Thank you for understanding.