What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I disable CAPTCHA verification on my form?

    Asked by blindcat97 on December 02, 2014 at 01:35 PM

    Plain and simple: I don't want CAPTCHAs on my form. I didn't put them there for a reason. It was reported to me, however, that they were asked to answer a CAPTCHA. I want to either disable this, or put some kind of local CAPTCHA refresh, as is commonly implemented for when you can't read the CAPTCHA. 

    Page URL:
    http://tampabayhoneys.com/submit.html

    disable captcha verification captcha verification refresh
  • Profile Image
    JotForm Support

    Answered by david on December 02, 2014 at 02:58 PM

    Hi,

    I sent a test submission through to the form embedded in the site you referenced and did not have to complete a captcha.  Our hosting service does require users from some regions to fill out a one time only captcha, though US users should not have to.  Unfortunately is the user is from a region that Cloudflare requires a captcha from, we have no control over its functionality. 

    If your form requires even US users to fill out a captcha, let us know and we will gladly take a closer look.

  • Profile Image

    Answered by blindcat97 on December 02, 2014 at 03:29 PM

    Yes, even US users. The user who reported this to me is from Florida, working from an iPad 2nd gen. However, in my own tests from West Virginia, I never had to fill out a CAPTCHA. I'm not sure if this is a glitch from just him. 

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    JotForm Support

    Answered by Mike_T on December 02, 2014 at 05:11 PM

    It is probably that the IP address of the form user recently had some bad online activity, and our security layer (CloudFlare) limited the access by providing the captcha. You can check the following article to get the idea on how this works:

    Why do I see a captcha or challenge page trying to visit a site protected by CloudFlare as a site visitor?

    It should not be a problem for most of the form users.

    However, if the form shows the following captcha (our own), then there is something other than the CloudFlare protection.

    Thank you.