- blindcat97Asked on December 02, 2014 at 01:35 PM
Plain and simple: I don't want CAPTCHAs on my form. I didn't put them there for a reason. It was reported to me, however, that they were asked to answer a CAPTCHA. I want to either disable this, or put some kind of local CAPTCHA refresh, as is commonly implemented for when you can't read the CAPTCHA.Page URL:
- JotForm SupportdavidAnswered on December 02, 2014 at 02:58 PM
I sent a test submission through to the form embedded in the site you referenced and did not have to complete a captcha. Our hosting service does require users from some regions to fill out a one time only captcha, though US users should not have to. Unfortunately is the user is from a region that Cloudflare requires a captcha from, we have no control over its functionality.
If your form requires even US users to fill out a captcha, let us know and we will gladly take a closer look.
- blindcat97Answered on December 02, 2014 at 03:29 PM
Yes, even US users. The user who reported this to me is from Florida, working from an iPad 2nd gen. However, in my own tests from West Virginia, I never had to fill out a CAPTCHA. I'm not sure if this is a glitch from just him.
- JotForm SupportMike_TAnswered on December 02, 2014 at 05:11 PM
It is probably that the IP address of the form user recently had some bad online activity, and our security layer (CloudFlare) limited the access by providing the captcha. You can check the following article to get the idea on how this works:
It should not be a problem for most of the form users.
However, if the form shows the following captcha (our own), then there is something other than the CloudFlare protection.