Why is portrait mode is different from others?

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    Asked on December 03, 2014 at 02:02 PM

    My background does not show in portrait mode but it does in landscape mode on mobile devices. Please help.

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    Answered on December 03, 2014 at 04:41 PM


    This is because of the mobile phones and other such small devices, which benefit from the background being hidden on them. This way the jotform will open faster and in a more appropriate manner for these devices.

    If you would like to have the jotform's background shown at that point as well, just let us know the jotform ID and we would be happy to provide you with the CSS that will make it so.

    Best Regards,

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    Eric Helloms
    Answered on December 03, 2014 at 04:44 PM

    Jotform ID: ehelloms

    Link to my form: http://jotform.com/awards/nominee/?Eric2

    Thanks a lot

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    Answered on December 03, 2014 at 06:13 PM

    Hi Eric,

    I would suggest adding this CSS to your jotform:

    @media screen and (max-width:480px) {
      .supernova {
        background-image: url("http://www.jotform.com/uploads/ehelloms/form_files/wood bg 3.jpg");
    }There is already another CSS that makes it displayed for other resolutions so all that is needed is to show it for lower resolutions. Doing it this way will allow you to edit other properties of background image.If you do not need to set any additional properties, you can remove the .supernova class rule from the media query.Best Regards,