What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't receive "incomplete" submitted details from my forms.

    Asked by indexbear on December 04, 2014 at 11:48 AM


    That's the issue, I don't see incomplete submissions!

    Please help, test for yourself: www.semelite.com/smo-smm-automation-services/
    form is in the bottom...
    Thank You! And I hope this will be resolved ASAP.
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    JotForm Support

    Answered by EltonCris on December 04, 2014 at 12:40 PM


    Upon checking your form here, I can see that pending payment email is set to NO on your payment field under properties. This means that nothing will be sent when the payment gets pending or incomplete. Setting it to "Notifications Only" will fire up your form notification for every incomplete submissions.

    Please take note that the emails for incomplete payments are sent every 30 minutes. A submission is considered an incomplete payment is at least 30 minutes old. This is to give allowance for the IPN to come through to our servers if the payment was completed on Paypal's side - there are times when IPN delivery is delayed.

    Hope this information helps. Thanks!