What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Not Handling Submissions After Upgrade

    Asked by recoverysounds on December 09, 2014 at 10:57 AM

    Account: recoverysounds


    Page URL:

  • Profile Image

    Answered by Ben on December 09, 2014 at 12:43 PM

    Hi Graig,

    I presume that this is related to the update issue that you had reported. Since your account went over the limit it did not accept new submissions.

    Once I had fixed your subscription issue the account was enabled and properly upgraded.

    Do let us know however if you still have some issues.

    Best Regards,