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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account overquota.

    Asked by gayatri_makshi on December 10, 2014 at 07:55 AM

    My account is disabled saying 10 ssl submissions. Now I don't want to use ssl urls but need to access those forms.

    please help me with same.

    my account Submissions ssl submissions same
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    JotForm Support

    Answered by ashwin_d on December 10, 2014 at 11:39 AM

    Hello gayatri_makshi,

    Upon checking your account I found that you have exceeded the allowed submission limit. In free account you can only receive up to 10 SSL submissions but you have already received 18. That is the reason your account is over quota and all your forms are disabled.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using your form's secure URL and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!

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    Answered by gayatri_makshi on December 11, 2014 at 02:21 AM

    Thank you so much. :)

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    JotForm Support

    Answered by ashwin_d on December 11, 2014 at 07:49 AM

    Hello gayatri_makshi,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!