In the monthly subscription, does the month start from the date of upgradation or does it count only the remaining days in the current month?

  • vanessadsouza92
    Asked on December 11, 2014 at 11:53 PM
  • Ashwin JotForm Support
    Replied on December 12, 2014 at 8:32 AM

    Hello vanessadsouza92,

    Please be noted that submission count is based on calendar month. It is reset on the first day of the every month irrespective of your upgrade / renewal date.

    Example: Even if you upgrade your account on 20th, the submission counter will be rest on the 1st of the following month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

  • vanessadsouza92
    Replied on December 13, 2014 at 4:41 AM

    So if i upgrade for monthly (not yearly) submissions on the 20th of a month for 10,000 submissions but i do not exhaust the limit by the end of the month, will i have to pay again on the 1st of next month to avail the remaining submissions?

  • vanessadsouza92
    Replied on December 13, 2014 at 11:08 PM

    Ok thanx for the clarification :)

  • Ben
    Replied on December 14, 2014 at 4:50 AM

    Hi Vanessa,

    In my colleagues' name you are welcome.

    Do let us know if you have any further questions and we would be happy to help.

    Best Regards,
    Ben