What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    In the monthly subscription, does the month start from the date of upgradation or does it count only the remaining days in the current month?

    Asked by vanessadsouza92 on December 11, 2014 at 11:53 PM
    count monthly subscription
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    JotForm Support

    Answered by ashwin_d on December 12, 2014 at 08:32 AM

    Hello vanessadsouza92,

    Please be noted that submission count is based on calendar month. It is reset on the first day of the every month irrespective of your upgrade / renewal date.

    Example: Even if you upgrade your account on 20th, the submission counter will be rest on the 1st of the following month.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by vanessadsouza92 on December 13, 2014 at 04:41 AM

    So if i upgrade for monthly (not yearly) submissions on the 20th of a month for 10,000 submissions but i do not exhaust the limit by the end of the month, will i have to pay again on the 1st of next month to avail the remaining submissions?

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    Answered by Shadae on December 13, 2014 at 08:09 PM

    Hi vanessadsouz92,

    If you start your monthly subscription on the 20th of the month, you would be charged monthly on the 20th.

    However your submission limit will reset on the 1st of each month.

    I hope this answers your inquiry. Please feel free to contact us if you need further assistance.

    Thank you.

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    Answered by vanessadsouza92 on December 13, 2014 at 11:08 PM

    Ok thanx for the clarification :)

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    Answered by Ben on December 14, 2014 at 04:50 AM

    Hi Vanessa,

    In my colleagues' name you are welcome.

    Do let us know if you have any further questions and we would be happy to help.

    Best Regards,
    Ben