Downgrade account to free plan

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    Jacquedr
    Asked on December 14, 2014 at 09:27 AM

    I have tried several times to downgrade my account to the free one, but it keeps saying I am still premium.  Please adjust.  THANKS!!

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    Welvin
    Answered on December 14, 2014 at 01:17 PM

    Hi,

    Your subscription is already cancelled and your account will be automatically downgraded to the free plan on December 17, 2014. The date that your first payment was made. 

    Thank you!