Downgrade account to free plan

  • Jacquedr
    Asked on December 14, 2014 at 9:27 AM

    I have tried several times to downgrade my account to the free one, but it keeps saying I am still premium.  Please adjust.  THANKS!!

  • Welvin Support Team Lead
    Replied on December 14, 2014 at 1:17 PM

    Hi,

    Your subscription is already cancelled and your account will be automatically downgraded to the free plan on December 17, 2014. The date that your first payment was made. 

    Thank you!