What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by formonline on December 15, 2014 at 08:25 AM


    Send me date expired my licence ?


    Best ragard

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    JotForm Support

    Answered by Charlie on December 15, 2014 at 11:01 AM


    I'm not sure if I understood your concern correctly. Are you referring to your expired license date or an expired date of a card?

    Upon checking your account, there is a notice that BlueSnap/Plimus got failed attempts to charge you via your credit card, and unable to renew the subscription plan that you have to us. The reason is that the expiration date of your credit card is incorrect. 

    You can update the details of your credit card by navigating by:


    Under Billing section, you should be able to update and edit your payment method.

    I hope this helps. Let us know if you need further assistance on this.

    Thank you.