- dkpayne6Asked on December 18, 2014 at 01:27 PM
I am no longer using Jotforms and would like to cancel my account, how can i do this.
- JotForm SupportKiranAnswered on December 18, 2014 at 02:47 PM
I see that you are having an active paid subscription of Premium monthly. You can downgrade the account to Free subscription through our pricing page while you are logged in.
Since you are paying through PayPal, you'ld also need to cancel the subscription from PayPal by following the steps below :
In order to cancel your Paypal Subscription:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be charged again. But your account will hold Premium status until your next billing date.
Once your account is converted to Free subscription, you may request for closing your account.
Let us know if you have any questions. Thanks!