Delete account or change username?

  • Profile Image
    shanahan3000
    Asked on December 23, 2014 at 02:44 PM

    Hi,

     

    I need to change the user name on my account "shanahan3000" (I'm creating it for a group & I mistakenly used my name). If I can't do that, then I need to delete the account so that I can reuse the email address.

     

    Thanks,

    Dan

  • Profile Image
    Kiran
    Answered on December 23, 2014 at 03:24 PM

    Hello Dan,

    We can help you with changing your account username. Please let us know the username that you want to change so that we'll change it for you.

    We will wait for your response.

    Thanks!

  • Profile Image
    shanahan3000
    Answered on December 24, 2014 at 11:55 AM

    Hi Kiran,

    The username I want to change is "shanahan3000". Please change it to "iro-group". Or, if dashes are not allowed, change it to "irogroup".

    Thank you,

    Dan

  • Profile Image
    Charlie
    Answered on December 24, 2014 at 01:07 PM

    Hi,

    As per your request, I have changed your username from shanahan3000 to iro-group. Please do take noted that all forms that used custom URL (ie: http://www.jotform.com/charlie/myform ) will not work anymore once we change an account username. You will need to update the custom URL then.

    Please do log out and log back in to see the changes. I hope this helps. Let us know if you need more assistance on this.

    Thank you.