What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Delete account or change username?

    Asked by shanahan3000 on December 23, 2014 at 02:44 PM

    Hi,

     

    I need to change the user name on my account "shanahan3000" (I'm creating it for a group & I mistakenly used my name). If I can't do that, then I need to delete the account so that I can reuse the email address.

     

    Thanks,

    Dan

    change username delete account OR name User Name thanks my account
  • Profile Image
    JotForm Support

    Answered by Kiran on December 23, 2014 at 03:24 PM

    Hello Dan,

    We can help you with changing your account username. Please let us know the username that you want to change so that we'll change it for you.

    We will wait for your response.

    Thanks!

  • Profile Image

    Answered by shanahan3000 on December 24, 2014 at 11:55 AM

    Hi Kiran,

    The username I want to change is "shanahan3000". Please change it to "iro-group". Or, if dashes are not allowed, change it to "irogroup".

    Thank you,

    Dan

  • Profile Image
    JotForm Support

    Answered by Charlie on December 24, 2014 at 01:07 PM

    Hi,

    As per your request, I have changed your username from shanahan3000 to iro-group. Please do take noted that all forms that used custom URL (ie: http://www.jotform.com/charlie/myform ) will not work anymore once we change an account username. You will need to update the custom URL then.

    Please do log out and log back in to see the changes. I hope this helps. Let us know if you need more assistance on this.

    Thank you.