What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I do apologize for the issue that you are experiencing with your uploads.
I cloned your form and did a test submission and was able to access the link to download the file.
Can you do a test submission and inform us if you are still experiencing an issue?
If so, are you currently experiencing this issue with all of your submissions, or specific submissions?
We await your response.