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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you page will not change

    Asked by lethompson on December 24, 2014 at 09:12 AM

    The Thank You page on one of my forms will not change. I have tried to edit it. I have tried to change it from a custom message to a url. Nothing works. 

    Please help because the message is incorrect. 


    Thank you, 

    Laura Wright 

    Page URL:

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    JotForm Support

    Answered by ashwin_d on December 24, 2014 at 09:44 AM

    Hello Laura,

    Upon checking your form, I found that you have added a condition which is displaying a different thank you message. That is the reason why your from always displays this error message. Please check the screenshot below:

    You should update the thank you message in your form's condition or simply delete the condition (as displayed in the screenshot above) if you do not need it.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by lethompson on December 24, 2014 at 10:10 AM
    Thank you. I had no idea that was there.
    Sent from my iPhone
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    Answered by KadeJM on December 24, 2014 at 12:24 PM

    On behalf of my colleague you are very welcome. We hope that this has resolved your issue but if not then let us know and Happy Holidays!