How to fix authentication code for login?

Michael
Asked on January 30, 2023 at 12:33 PM

I am trying to login to Jotform but the verification code being sent is taking too long. It is taking over 10 minutes to get a code and ten it doesn't work. How can this be fixed
Waqas

Jotform Support

Answered on January 30, 2023 at 01:46 PM

Hi Michael,
Thanks for reaching out to Jotform support. If I understood what you’re asking, do you want to fix the duration of authentication code that sends to your email address for login? I've checked your account associated with this email address msuarez@decoprod.com but I found it as a guest account. Can you please send us your account email address or username so we can take a look into it for you.
Give it a try and reach out again if you have any other questions.
Michael
Answered on January 30, 2023 at 02:15 PM

The account email address is bbreza@decoprod.com
Michael Suarez
Human Resource Recruiter
DECO Products Company
563-387-9057
Fax: 563-382-9845
www.decoprod.com/jobs
...
Waqas

Jotform Support

Answered on January 30, 2023 at 03:41 PM

Hi Michael,
Our standard plans (Free, Bronze, Silver and Gold) are individual, single user plans. It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others.
If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.
Thank you for understanding, and please let us know if you have any questions.

Your name

Your email

Your Answer