What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there actually a person I can talk to?

    Asked by karenowens7 on December 27, 2014 at 04:12 PM

    I am deciding between economy and premium.   I will look through user guides, etc, but curious to chat with someone if that is an option.  So far, I am not seeing that.  

    Is that an annual submission?   Monthly?

    Among other questions.  Unless others have comments

    is the gb space for holding forms we have?  others submit?  other things?

    Thank you.




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    JotForm Support Manager

    Answered by Jeanette on December 27, 2014 at 10:22 PM

    Hello Karen

    Chat is available upon staff availability. Currently due to the holidays this is limited. To quickly answer your questions:

    The submission limit is reset every month. For example if you buy the premium plan, your account will get 1000 submissions per month. Economy will allow to accept up to 10,000 submissions per month.

    The space is intended for the uploads your users will submit to you, it's not about your forms stored in our servers. Just the data submitted through forms.

    I hope this answers your main questions. Do get back to us should you have further concerns.