Bookings frequently not coming to our email

  • Profile Image
    whiteislandflights
    Asked on December 28, 2014 at 12:35 AM

    Hello.

     

    We are randomly not receiving email confirmation of peoples online bookings.

    People make jotform bookings, however some are not being sent to our email address.

     

    This has been happening randomly over the last 4 months and unfortunately, has lead to lost bookings as we didn't realize until checking on the jotform website.

     

    How can we fix this issue?

  • Profile Image
    Carina
    Answered on December 28, 2014 at 06:50 AM

    I checked and indeed some notifications are failing to arrive:

    I also checked and the email info@**********.c*.n* was in our bounce list:

    Reason(s) : soft-bounce

    I removed it and made a test submission. Can you confirm me if you received it? You can check our guide for more details on how to remove an address from the bounce list.

    I inspected the email notification settings and perhaps changing the sender name and adding a custom sender email might help. You can see here more details:

    Let us know if we can assist you further.