Not receiving email notifications on a specific address

  • Profile Image
    scott.jackson
    Asked on December 29, 2014 at 09:29 AM
    However, my other issue is still present.  I cannot send notifications to the email address NLSTREAM@cbc.ca.    The email never gets sent.  I have this set up as a recipient in the "Notification" email on this form.

     

    However, when I submit the form, the email never gets sent.  

     

    This was the original problem I had.

     

    Can some look at this ASAP as I have been struggling with it for about 2 weeks or more now.

     

    Thanks

    Scott

  • Profile Image
    Carina
    Answered on December 29, 2014 at 10:32 AM

    I checked and the email was in our bounce list. I removed it and made a test submission.

    Can you please confirm me if you received it? You can follow this guide in order to prevent bounce related situations. Also you can see here how to remove your email from the bounce list. 

    Let us know if we can assist you further.