What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notifications on a specific address

    Asked by scott.jackson on December 29, 2014 at 09:29 AM
    However, my other issue is still present.  I cannot send notifications to the email address NLSTREAM@cbc.ca.    The email never gets sent.  I have this set up as a recipient in the "Notification" email on this form.

     

    However, when I submit the form, the email never gets sent.  

     

    This was the original problem I had.

     

    Can some look at this ASAP as I have been struggling with it for about 2 weeks or more now.

     

    Thanks

    Scott

  • Profile Image

    Answered by Carina on December 29, 2014 at 10:32 AM

    I checked and the email was in our bounce list. I removed it and made a test submission.

    Can you please confirm me if you received it? You can follow this guide in order to prevent bounce related situations. Also you can see here how to remove your email from the bounce list. 

    Let us know if we can assist you further.