I need the confirmation email to be sent from a custom email address

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    Asked on December 29, 2014 at 04:44 PM

    Hi guys, I was using an email validator widget but when I receive the confirmation email I see jotform domain as remittent.. The problem is that perhaps clients may not recognize this domain and email confirmation would simply be ignored or sent to SPAM

    how can I change this value ?

    Thank you very much

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    Answered on December 29, 2014 at 05:30 PM

    I understand but unfortunately for now it is not possible to add a custom sender to the verification email. A workaround might be adding a note to your form stating that a confirmation code will be sent from Jotform using our text field:

    I will forward a feature request so our developers can consider a future implementation of a custom sender feature. You will be contacted via this thread if they decide accordingly.

    If you need further support please let us know.

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    Answered on May 20, 2016 at 08:13 AM


    While you cannot send the email from a custom address, you can customize the sender name and email subject to personalize the email further: 

    Let us know how that goes.