I stopped recieving an email when my forms were submitted

about a month ago I stopped getting emailed when people submitted a jotform.  This happened without me making any changes on jotform, godaddy (who our website is through) or my mac email settings.  I have checked the junk folders and blocked senders but cant figure out why its stopped.  I need help.  Is there a number I can call for one on one service?

Hi,

I took a look at it and saw that your email was in our bounce list.

The reason why this happens is if we get back from your end that the email is not or will not be delivered. This then places it in a bounce list.

In case this is happening to your other emails you can let us know and we can check, but you can also check and remove the email from bounce list yourself.

You can do that by following these steps: How to remove your email address from bounce list

Do let us know if you have any further questions and we would be glad to help.

Best Regards,
Ben

How odd...I checked the bounce list a few weeks ago (as directed in the help section for not receiving emails) and the test said our email wasn't on it. 

Regardless I have started getting my emails again, so thanks for your help.

Madison

Hi Madison,

OK, then if you start experiencing the same or similar issue and you are not able to find the email in the bounce list, do let us know about it and we would be happy to check it for you in case it is something else.

I am however glad to hear that you are now receiving the emails and wish you a Happy New Year and to have a great time during the holidays :)

Best Regards,
Ben

@Chelsea

Hi,

We will resolved your issue on this thread http://www.jotform.com/answers/550382

Thank you.