on my embedded form on website, when hitting submit, i get gray screen then forced to scroll to top to captcha before submitting

  • paula_paula774_Paula
    Asked on February 3, 2023 at 5:37 PM


  • Herbert_Z
    Replied on February 4, 2023 at 5:24 AM

    Hi Paula,

    Thanks for reaching out to Jotform Support. Can you provide the URL of the website so we can check? You may try to embed your form using an iFrame. It is designed to work on any web page. Since the form is displayed inside an iFrame, it’s less likely to cause conflict with anything on your website. To get the iFrame code, please follow these steps:

    • Go to the Publish tab in the Form Builder.
    • Click Embed on the left.
    • Select the iFrame embed option.

    form builder publish iframe min Screenshot 10

    • Lastly, click the Copy Code button to copy the code.

    form builder copy iframe code min Screenshot 21

    Give it a try and let us know if you have any other questions.

  • paula_paula774_Paula
    Replied on February 4, 2023 at 3:59 PM

    This issue has stopped after a tech whitelisted me on my forms. we can close this ticket. if the issue occurs again after we re-embed the forms, i'll open a new ticket.