What happens if I exceed the account's monthly limits?

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    Asked on December 31, 2014 at 08:58 AM

    What happens to submissions that go beyond the monthly threshhold? Are you charged by excess submission?

    If I have a premium plan and my submissions for a particular form exceed the monthly allotment (say 1,000), what happens to the excess submissions (Will I still receive them?)

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    Answered on December 31, 2014 at 01:12 PM

    Unfortunately if you exceed the account's monthly limits both the account and the forms get disabled until you upgrade or until the beginning of the next month when the submissions counter gets reset to 0.

    To avoid this you can limit the submissions of a form:

    But it is important to remember that the monthly limits are per account and not per form, so if you have several forms, the sum of the submission limit must be less than the account's limit.

    You can consult here the monthly limits associated to the plans. If you need further support please let us.