JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Please review also the JotForm Theme Store buyer's guide http://www.jotform.com/theme-store/docs/buyer-faq to make sure you have done the purchase process correctly.
This is the excerpt instruction on the buying methodHow can I purchase a Theme?
You need a PayPal account to purchase themes. Simply find the theme you like and then click on the “Buy Now” button. Once you complete the purchase the new theme will be added to your My Themes page. You will also receive an email about the purchase.
Can you please check in your My Themes page if the purchased form is already there? There is also an email message with the purchase.
There is no need to 'install' -- it should automatically be added to your My Theme page once purchase is completed.
Please inform us if issue persist.