The Create Form button is shown as disabled and not working

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    Asked on January 05, 2015 at 03:51 PM

    once logged on to my account, the create form button seems diabled

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    Answered on January 05, 2015 at 04:14 PM


    Yes, you are probably seeing the button appear as so:

    and if you click on it, nothing happens.

    The reason for this is because your account is a sub-user account and that you can only create the jotfoms once you click on the folder shared with you right under the button and the Shared with you text.

    Once you do you will see that the button gets its not-washed out color and if you click it the forms can be created once again.

    Do let us know if you have any further questions.

    Best Regards,