What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My forms keep disappearing.

    Asked by Tanguera1 on January 06, 2015 at 12:27 PM

    I have 2 new forms created today 06/01/15.  I also have an old one from 2014.  If I log in they appear but then when I go to edit one of them and then go back into my forms they completely dissappear.  Please help as I cannot edit anything without losing the information.

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    Answered by Carina on January 06, 2015 at 01:55 PM

    I cleared the forms' cache. I tested and your account seems to be working properly. Are you experiencing this situation in more than one browser? if not which browser/version are you using?

    Also, when forms disappear, are you still logged in or is the system logging you out?

    Thank you for providing more information on the situation.


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    Answered by Tanguera1 on January 20, 2015 at 10:34 AM
    Thanks for the reply.  It was logging me out but I think it is because I was using it through my Magix web software widget which seems not to be up to date.  I am using it now direct through jotform and it is working. thanks
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    Answered by Carina on January 20, 2015 at 11:38 AM

    Thank you for the update.

    I'm glad everything is working now.
    Let us know if we can assist you further.