My forms keep disappearing.

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    Tanguera1
    Asked on January 06, 2015 at 12:27 PM

    I have 2 new forms created today 06/01/15.  I also have an old one from 2014.  If I log in they appear but then when I go to edit one of them and then go back into my forms they completely dissappear.  Please help as I cannot edit anything without losing the information.

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    Carina
    Answered on January 06, 2015 at 01:55 PM

    I cleared the forms' cache. I tested and your account seems to be working properly. Are you experiencing this situation in more than one browser? if not which browser/version are you using?

    Also, when forms disappear, are you still logged in or is the system logging you out?

    Thank you for providing more information on the situation.

     

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    Tanguera1
    Answered on January 20, 2015 at 10:34 AM
    Thanks for the reply.  It was logging me out but I think it is because I was using it through my Magix web software widget which seems not to be up to date.  I am using it now direct through jotform and it is working. thanks
    ...
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    Carina
    Answered on January 20, 2015 at 11:38 AM

    Thank you for the update.

    I'm glad everything is working now.
    Let us know if we can assist you further.