- Tanguera1Asked on January 06, 2015 at 12:27 PM
I have 2 new forms created today 06/01/15. I also have an old one from 2014. If I log in they appear but then when I go to edit one of them and then go back into my forms they completely dissappear. Please help as I cannot edit anything without losing the information.
- CarinaAnswered on January 06, 2015 at 01:55 PM
I cleared the forms' cache. I tested and your account seems to be working properly. Are you experiencing this situation in more than one browser? if not which browser/version are you using?
Also, when forms disappear, are you still logged in or is the system logging you out?
Thank you for providing more information on the situation.
- Tanguera1Answered on January 20, 2015 at 10:34 AMThanks for the reply. It was logging me out but I think it is because I was using it through my Magix web software widget which seems not to be up to date. I am using it now direct through jotform and it is working. thanks
- CarinaAnswered on January 20, 2015 at 11:38 AM
Thank you for the update.
I'm glad everything is working now.
Let us know if we can assist you further.