Changes are not always saved on Multilingual forms

  • Profile Image
    Asked on January 06, 2015 at 02:49 PM

    we are running into issues with "Edit Form Language", this is true especially with the 'text' and sometimes with 'text box' and 'text area'

    the issue is that when i translate all of the text, save it and then latter go back into the "Edit Form Language" option, some of the text switches back to English and i have to go and translate again.

    any explanations why and how to fix it?


  • Profile Image
    Answered on January 06, 2015 at 03:42 PM

    Thank you for contacting us.

    In theory, the issue might be caused by form opened in different browsers or browser tabs, since there is an auto-save option on the form editor. We would like to recommend you to check the form revision history tool:

    How to View Form Revision History

    It comes with a restore option, so if there are correct versions of your forms, you can restore such forms.

    In case there are direct steps to reproduce the saving issue on the Langues tool, please let us know. We will be happy to help.