What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes are not always saved on Multilingual forms

    Asked by smbsforms on January 06, 2015 at 02:49 PM

    we are running into issues with "Edit Form Language", this is true especially with the 'text' and sometimes with 'text box' and 'text area'

    the issue is that when i translate all of the text, save it and then latter go back into the "Edit Form Language" option, some of the text switches back to English and i have to go and translate again.

    any explanations why and how to fix it?

    thanks

    multilingual form
  • Profile Image
    JotForm Support

    Answered by Mike on January 06, 2015 at 03:42 PM

    Thank you for contacting us.

    In theory, the issue might be caused by form opened in different browsers or browser tabs, since there is an auto-save option on the form editor. We would like to recommend you to check the form revision history tool:

    How to View Form Revision History

    It comes with a restore option, so if there are correct versions of your forms, you can restore such forms.

    In case there are direct steps to reproduce the saving issue on the Langues tool, please let us know. We will be happy to help.