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  • Profile Image

    My registrations are not being captured in the form and mandatory fields not working

    Asked by rwhitepmc on January 07, 2015 at 11:38 PM

    I have had 2 registrations which have come through via email which are not capturing in the report and the email is not displaying the date and time which are mandatory fields?

     

    Thank you for registering to have a photo with Kevin Sheedy at SPAA with PM CAPITAL. Your registration details are below.

     

    Registration Details:

     

     

     

     

     

    Full Name:

    Katherine Lowe

    E-mail:

    katherine.lowe@macquarie.com

    Phone:

    0282378042

    Number of attendees:

    2000

    Date:

     

    Time:

     

    Any Special Request?

     
       
     
         
    Page URL:
    http://www.pmcapital.com.au/site/the_latest/education_centre/were_goin<br/>g_to_spaa.aspx

    Screenshot
    date and time
  • Profile Image
    JotForm Support

    Answered by Welvin on January 08, 2015 at 02:20 AM

    Hi,

    Actually, everything is working fine. What you receive through email is coming from this form: http://www.jotform.co/form/50059310861853. This form doesn't have the Date and Time field.

    Your screenshot that shows the form submissions page is for this form: http://www.jotform.co/form/50057388077865.

    You have the same notification email format for this two form so they look likes the same, but it's not. I would advise re-creating your form notification email so you don't get confused.

    a. Delete the existing email notification/autoresponder: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    b. Re-create the notifier: http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    c. Re-create the autoresponder: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder.

    Thank you!

     

  • Profile Image

    Answered by rwhitepmc on January 20, 2015 at 10:54 AM
    Thanks for your response however why are we receiving 2 email confirmations – I will forward them both?
    Cheers,
    Rachel
    Rachel White
    Business Development
    T +61 2 8243 0821 | M +61 422 288 008 | E rwhite@pmcapital.com.au | W www.pmcapital.com.au
    Level 24, 400 George Street, SYDNEY NSW 2000
    [Title: PM Capital Limited - Description: PM Capital Limited] [cid:image002.png@01D02C1D.6616D330]
    P Please consider the environment before printing this email
    All material in this message is confidential to PM CAPITAL Ltd and is intended solely for the use of the individual or entity to whom it is addressed. If you are not the intended recipient, please notify us immediately by reply email and delete all copies of this message. While PM CAPITAL Ltd takes reasonable care to ensure that messages transmitted are free from viruses, the company gives no guarantee that the communication is free from such computer viruses and will not be liable for any loss or damages incurred by the recipient or any other person. Therefore, it is the responsibility of the recipient to virus scan this email message.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on January 20, 2015 at 12:03 PM

    Hi Rachel,

    Our apologies for the delayed response. We have a system problem that prevented your reply from coming into this thread in time and it's just posted today.

    With regards to the problem, you have two notification email. You can delete the other one by following this guide: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder.

    Thanks