What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are no longer recieving emails when someone submits a form

    Asked by jackn22 on January 12, 2015 at 05:37 AM
    Also we are no longer recieving emails when someone submits a form, is there anything we can do to alter this?
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 12, 2015 at 06:59 AM

    Hello jackn22,

    With which form you are having this issue with? 

    I did check the form on which you have received the last submissions and did not find any issue with the email alert you have added. Your email address admin@printyourselfie.co.uk is not in our bounce list as well. 

    I also checked our email logs and found that submission emails were sent successfully. Please check the logs below:

    [2015-01-11 12:58:19] Submission #296808299146464338 Form #43132830053342 SENT to admin@printyourselfie.co.uk from noreply@jotform.com via AMAZONSES [2015-01-09 09:47:45] Submission #296624065430824205 Form #43132579626358 SENT to admin@printyourselfie.co.uk from noreply@jotform.com via AMAZONSES

    Have you checked your spam folder already? Please check your spam folder to see if the emails ended up there. You may also like to speak to your email service provider and ask them to white list JotForm domain names. The list of domain names can be grabbed from the following guide:  http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please be noted that you can use you own email address to send submission emails as well by setting up a custom "Sender E-mail" option in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!