- JotForm Supportashwin_dAnswered on January 12, 2015 at 06:59 AM
With which form you are having this issue with?
I did check the form on which you have received the last submissions and did not find any issue with the email alert you have added. Your email address email@example.com is not in our bounce list as well.
I also checked our email logs and found that submission emails were sent successfully. Please check the logs below:[2015-01-11 12:58:19] Submission #296808299146464338 Form #43132830053342 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES [2015-01-09 09:47:45] Submission #296624065430824205 Form #43132579626358 SENT to firstname.lastname@example.org from email@example.com via AMAZONSES
Have you checked your spam folder already? Please check your spam folder to see if the emails ended up there. You may also like to speak to your email service provider and ask them to white list JotForm domain names. The list of domain names can be grabbed from the following guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please be noted that you can use you own email address to send submission emails as well by setting up a custom "Sender E-mail" option in your account. The following guides should help you:
Hope this helps.
Do get back to us if you have any questions.