What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Secure forms not loading

    Asked by nschivley on January 12, 2015 at 09:09 AM

    I have four secure forms that won't load when I use the secure form URL but WILL load when I just use the normal URL.  Here is an example of one:

     

    https://secure.jotformpro.com/form/50113427094952   (won't loat)

     

    http://form.jotformpro.com/form/50113427094952 (will load)

     

    Do you know why this might be?

    secure. href
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    JotForm Support

    Answered by Charlie on January 12, 2015 at 10:05 AM

    Hi,

    Upon checking your forms, I was able to open them both in IE, Firefox and Google Chrome. 

    The problem might be caused by a hiccup on the server or a network related issue to your internet connection? I've cleared your form's cache just to make sure, also please do try clearing your browser's cache.

    Let us know if this works.

    Thank you.